Some problems may require (oddly) that this procedure is performed twice. Hold down the sleep/wake and home buttons simultaneously for roughly 15-20 seconds, until the screen powers off then an Apple logo appears, which signifies a reboot. Try solution #1 first if it’s not successful, try #2 if #2 is not successful, try #3. This problem may be resolved by following the first three of the 4 Rs, as described in our iPhone 4 troubleshooting guide. This list of escalating fixes that can solve a surprisingly large number of iPhone 4 problems. Some users have reported that the iPhone or iPad’s Photos app crashes or freezes, either right after it is opened or when scrolling through a large list of picturesĤ Rs.
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